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Email reminders for shared practices
Question asked by Gabriel Doré - March 7 at 8:07 PM
Answered
I observed recently that whenever a shared practice is changed to a regular practice by removing one of the two teams, the team that was removed does not receive email reminders/notifications of that schedule change. I can workaround this by deleting the practice altogether and creating a new one with the only team that this applies, but that sends 1x cancellation reminder to the team being removed and 2x notifications (1x deletion + 1x addition) to the team that will actually have a practice on that day, causing no end to the confusion.
 
So, I'd like to know if there's an option that I just keep missing somewhere that would allow for email reminders to be sent when a single team is removed from a shared practice. Or conversely, is there a way to prevent email reminders from being sent for some scheduling changes. I assume (and expect) that the answer to the latter question is NO, but it seems that the ability to remove a single team from a shared practice should be available.
 
Thanks in advance.
Gabriel "Gabe" Doré

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Shaun Peet Replied
March 13 at 3:05 PM
Employee Post
Hello Gabe,
 
What you've described is not what is supposed to be happening.  After a lengthy review of the current logic in the code, we think we may have found a case where the email notification is not happening when the only thing changed was the "shared with" value.  If anything else was changed, such as the date / time / venue, then the proper notifications would have been sent.  We'll make an adjustment to the code to hopefully fix this issue later today, so if you notice this is still happening after tomorrow, please let us know.
 
Thanks for pointing out this issue to us.
 
Shaun
 
 
 

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